Refund Policy

Common Ground Mediation Pro charges a case-opening fee to create a case, provide access to the platform, send case invitations, and make available the tools used for communication, document exchange, agreement drafting, and related mediation-support services.

Because the case-opening fee is used to begin the case setup and provide access to the platform, the fee is nonrefundable once a case has been opened, an invitation has been sent, or the user has accessed the case workspace.

Common Ground Mediation Pro does not guarantee that the other party will participate, that the parties will reach an agreement, or that any particular outcome will result from using the platform.

Refunds may be issued, in Common Ground Mediation Pro's discretion, for duplicate payments, billing errors, unauthorized charges, or situations where Common Ground Mediation Pro is unable to provide access to the purchased service.

Refund requests must be submitted to support@commongroundmediationpro.com with the user's name, case information, payment date, and reason for the request. Use the form below to open your email client with a pre-filled message addressed to us, or email us directly using the same details.