FAQ

Frequently asked questions

Still have questions? Talk to a mediator or contact support.

Is Common Ground a law firm?

No. Common Ground is a mediation platform, not a law firm, and does not provide attorney advice. We work with trained mediators and recommend independent review before any agreement is signed.

How much does it cost?

$49 to open a case. From there you choose the level of support: Basic (self-guided) or Guided ($299+, AI-assisted). No hourly billing.

Who can use this?

Two parties to a private dispute — most commonly family matters (parenting, separation), small-business partnership questions, neighbor or housing disputes, and small civil settlements.

Is my information private?

Your information is kept in a private, access-controlled case workspace. Case details, messages, documents, and agreements are not public. Access is limited to authorized participants and approved administrators. Invitation links require sign-in, and documents are stored in private, access-controlled storage.

When is mediation NOT appropriate?

Mediation isn't appropriate where there is domestic violence, coercion, or a power imbalance that prevents free negotiation. If you feel unsafe, contact the National Domestic Violence Hotline at 1-800-799-7233.

Can we bring in a human mediator?

Yes — at any point. Either party can request that a trained mediator join the case to help move things forward.

What if we can't reach an agreement?

Either party can request a human mediator at any time. If mediation isn't working, nothing prevents you from pursuing other options.

What if I change my mind after paying?

The case-opening fee is non-refundable once a case has been opened, an invitation has been sent, or you have accessed the case workspace. Refunds may be issued at our discretion for duplicate payments, billing errors, unauthorized charges, or if we are unable to provide access to the purchased service. See our Refund Policy for details.

What happens to my payment if a case is already opened or an invitation was sent?

The case-opening fee is non-refundable once a case has been opened, an invitation has been sent, or you have accessed the case workspace. This is because the fee covers the work of creating the case, providing access to the platform, sending invitations, and making the mediation-support tools available.

How do I submit a refund request?

Submit a refund request through our Refund Policy page. The form collects your name, case ID or case information, payment date, and the reason for your request. Once you submit it, your email client will open with a pre-filled message addressed to support@commongroundmediationpro.com. Send that email to complete your request.

When can I reach customer support?

Phone and email support is available 9:00 a.m. – 5:00 p.m. Monday through Friday Eastern Standard Time. We try to respond to messages within 1 business day; complex questions may take longer.